Q. Is it safe to order online?
A. When you are finished shopping and move to the 'checkout' section you are transferred to our secure server which encodes your credit card information so it is protected during the exchange between your computer and our secure server.
Q. What will you do with my information?
A. We respect your privacy. We do not sell or share our customer information with any other company. We do not send junk mail to our customers. We do occasionally send out email notices of special sales and items of interest to our customers. If at any time you decide not to receive these emails simply send an email to admin@gogreenscooters.com with 'REMOVE ME' in the subject line and you will be removed promptly from our mailing list.
Q. What kind of guarantee do you have on X-treme scooters?
A. We want you to be completely satisfied with merchandise that you purchase from our site. X-Treme Scooters has a 30-day limited bumper-to-bumper manufacturers warrantyon all their vehicles. Selected 90 day warrantee models include: Electric Bicycles:XB-500,XB-502,XB-508,XB-562,XB-600,XB-610,XB-300Li,XB305Li,XB-310Li,XB-420M (mobility scooter). Selected 6 months warrantee include: Mopeds: XM3150, XM4000Li, XM-5000Li, XM-50, XM-150, XM-155, XM-160.
Warrantee starts the day the scooter is delivered to you, covers factory defects and defaults (not misused or broken parts by user).
Battery Warrantee: 6 months even trade on defective batteries. Selected 1 year battery warrantee models include: XM-50, XM-150, XM-155, XM-160, XB-700Li, XB-300Li, XB-305Li, XB-310Li.
2 year battery: XM-4000Li, XM-5000Li.
Q. Can I get parts if something goes wrong?
A. Replacement parts for X-Treme Electric Scooters are also available for purchase.
Q. Can you ship outside the United States?
A. We cannot shipoutside the U.S.at this time.
Q. Do you need a license and registration to drive an electric scooter?
A. It is recommended that you check with your local authorities for licensing and registration requirements. We provide links on the links page.
Q. How far can you go on a charge?
A. Each electric vehicle is different. You may look under the more details tab of each vehicle to find more information on a specific item.
Q. How long after I order will my scooter arrive?
A. You will receive a tracking number once the product is shipped. It is often shipped the day it is ordered. Depending on where you are located, it may be only a few days, or up to a week or 2.
